Sales conditions
Last modified on May 14, 2024
Prices
Prices are given in different currencies according to the situation (CAN$, US$, or EURO). The client shall pay in the currency of the invoice. Prices shown in the price lists catalog and on the website are subject to change without notice. Prices given in quotations are guaranteed for 30 days unless specified.
Shipping and delivery
The responsibility transfer from Fromagex to the buyer of the goods is defined by the incoterm mentioned on the invoice. See complete details online at https://www.fromagex.com/incoterms. In most cases, Fromagex will choose the shipper and book the transport for the client who is responsible to pay for the shipping. Products' weights and sizes given are approximate and can vary according to the packaging method. Some products may need a special transport method and or packaging.
Perishable products using refrigerated shipping and using dry ice are done according to the strict methods of their manufacturers. These products shall be verified and put under the right temperature storage without delay upon reception by the client. Failure to do so may result in an alteration or loss of product.
Unloading, setup, and connection to services as well as the start-up of equipment are not included in the delivery or in the prices of the equipment.
Payment Terms
Custom-made productions and special order
ome custom-made products and orders require a down payment. These orders are processed only when the down payment is received. The estimated delivery delays will then be considered from that day. The estimated delivery delays are not contractual and may vary under certain circumstances.
An order cancellation by the client, for which a down payment was given, leads to the loss of the down payment for the client to Fromagex as compensation. If Fromagex has to cancel the client's order, a full refund will be made to the client.
Products compliance and conformity
Unless specified in the contract, the responsibility of the compliance of the products to the local laws, regulations, and codes, etc. is assumed by the client. The client should then mention the needed product specifications to Fromagex in a written and detailed specifications document prior the order. Any modifications made to the products may result in additional costs assumed by the client.
Guarantee
No claim will be accepted for products that have been modified, misused, or abused. Fromagex is not responsible for the labour, product loss, production downtime, or any monetary loss of any nature. The buyer renounces to any claim regarding this situation.
Performance guarantees given by Fromagex should be part of a separate contract between parties using a specification chart provided by the client. Fromagex cannot be held responsible for the performance of the equipment in relation to the product of the client. We strongly encourage a trial period before the purchase of a product.
Product return
Every product return needs a return authorization number given by Fromagex. Please contact our customer service to get a number.
Some products have a re-stocking fee. Perishable products and packaging products (paper, casein labels, etc.) that were opened cannot be returned. Please read below about the specific situations for product returns:
Shipping error by Fromagex
Shipping charges for shipping errors from Fromagex are under Fromagex's responsibility. The client should advise Fromagex of the non-conformity of the shipment received under 24 hours.
Order cancellation/mistaken order
Shipping charges for orders errors or cancellations from the client are under his responsibility. The client should advise Fromagex of the non-conformity of the shipment received under 24 hours and ask for the return authorization # before shipping.
Damaged products
The products sent by Fromagex are insured by Fromagex when the carrier is booked by Fromagex. In order to register a claim, the client shall notify the damaged shipment on the carrier bill of lading and contact Fromagex upon reception of the package. If the damage to a product is noticed after its reception, the claim should be done through a return authorization number given by our customer service. It is mandatory to provide pictures of the damaged box and products and details when asking for a return number. The claim has to be sent no later than 24 hours after the reception of the products.
Application
When buying from Fromagex, the buyer explicitly accepts the above-mentioned conditions. This contract entirely includes the agreement between the parties and invalidates any other previous agreement. Any changes made to the following will be null and void. Unless intervention within a written document signed by representatives authorized by the parties. The buyer’s representative personally guarantees that he or she is duly authorized to bind the buyer to the terms of this contract. The buyer agrees that the seller will remain the sole owner of the goods until total payment. The terms and obligations of the following are an integral part of the contract agreed upon between parties, which are governed by the laws in force in the province of Québec. In case of a dispute, the parties accept to establish domicile in the judiciary district of Rimouski, Québec, Canada.
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