Do you have questions?

These brands developed by Fromagex serve specific clients and markets with tailored product offerings and approach. They are powered by the same team with the same quality guarantee. Visit the different websites by clicking on the logos at the bottom of the page to satisfy your curiosity.

Many products are available through our customer portal. Click here to log in or create a customer profile.

To create an account on the Fromagex customer portal, we invite you to click here to create your profile. Once your account is created, our team will activate your account within one business day.

All you need to do is log in to the customer portal. There you will find your personalized profile with your products, prices, and specific conditions. All documents are also available there. If you don't have a customer profile yet, it only takes 2 minutes to create one.

No. We manufacture standard equipment and can make minor modifications based on models.

Yes. There is no minimum for standard paper but cutting fees apply. Ask our customer service.

No. We have over 20,000 square feet of storage space that is managed responsibly, and we minimize product delivery times as much as possible. Our stock is therefore oriented towards our best-selling products and those with the longest procurement lead times. Our policy is to work on just-in-time delivery for our customers.

We support our clients in assessing their needs, choosing products, optimization, and addressing production challenges. We do not develop transformation techniques, do not develop process implementations, and do not provide consulting on projects.

Yes. All customers are welcome at Fromagex. There is no minimum order requirement.

No. However, shipping fees do apply and it becomes more cost-effective to consolidate your purchases when possible.

Check. Credit card. PayPal. Customers with a line of credit with us can place orders on the website using a purchase order number.

Yes. The shipping rate table is available here. Please note that some products are subject to a surcharge based on their weight or dimensions. It is also possible to use your own courier account, your own carrier, or to come and pick up your order.

We invoice customers in CAD$ in Canada, and in US$ in the United States.

There are mathematical formulas for evaluating the wrapping of a cheese. These formulas are presented below:

Cylindrical cheese: Length = Width = (2 X H + 2.33 X Ø) / 1.414

Standard square cheese: Length = 2 X H + 2 X c + 20 mm; Width = 2 X H + c

Optimized square cheese: Length = Width = (2 X H + 2 X c + 40 mm) / 1.41

Half-moon cheese: Length = 2 X H + Ø + 20 mm; Width = 2 X H + Ø

Rectangular cheese: Length = 2 X H + 2 X l + 20 mm; Width = 2 X H + L

Tip/Cone: Length = Width = (4 X r / 3 + 2 X H + 10 mm) / 1.41

Choosing a cheese mould is done by first considering the product you want to market and its unit price.

From there, you need to:

• Determine the final weight of the product to be manufactured
• Choose the dimensions of the product based on the weight
• Find a corresponding mould

The moulds are classified by type of use on the website. Some cheeses can be made in several different types of moulds. We therefore suggest that you set the parameters of the type of cheese, the unit weight and the shape before contacting us so that we can propose options according to your needs.

We have manufacturing recipes suitable for processing volumes of over 1,000 liters. Request them from customer service.

After placing an order, several steps occur:

• You will receive an order confirmation via email.
• Our team prepares your order with care.
• We ship the order to the address you provided.
• You will receive a tracking email with delivery details.
• Finally, you will receive your package at the provided address.

Most perishable products can be shipped without refrigeration except for frozen cultures, which are shipped with dry ice.

When we ship your order, we simultaneously send an email with a delivery note. This delivery note contains the tracking number of the shipment and the carrier responsible for delivery. All you need to do is enter this tracking number on the carrier's website to get real-time tracking. Please note that in some cases, there may be a delay of 24 hours before tracking is available online. For any questions regarding transportation logistics, please contact us.

If you wish to return an item, here is the procedure:

• Contact our customer service to obtain a return authorization number.
• Carefully package the item in its original packaging.
• Include the return authorization number in the package.
• Send the package to the provided address.
• Once we receive the item, we will proceed with the refund or exchange.

You must notify us immediately and refuse delivery if possible. Goods in transit are insured by Fromagex when transportation is arranged by Fromagex. In order to file a claim, the customer must note on the carrier's delivery receipt any packaging showing signs of damage to the merchandise and notify Fromagex immediately. Any damaged goods upon opening the package must be handled according to a return number requested from customer service. Photos of the damaged box and products are required. The claim must be submitted within 24 hours of receiving the merchandise.